Government publishes interim report on Storm Arwen review

The UK government publishes an interim report as part of its review into the industry response to Storm Arwen.

The review was launched last year by the Business and Energy Secretary Kwasi Kwarteng in the wake of one of the worst storms in decades, with Storm Arwen bringing significant and widespread severe weather to the UK and leaving just under 1 million households experiencing power cuts, 59,101 of whom were without power for over 48 hours and 3,032 for a week or more.

Today’s Interim Report has identified early key findings and initial recommendations based on preliminary evidence including that call wait times for customers to speak to network operators were too high, and that some households, especially in rural areas, experienced unacceptably long power cuts.

Nearly 90% of those affected received compensation payments by 24 January, following the Business and Energy Secretary writing to network providers to ensure this was paid as soon as possible – with the timeliness of payments a key focus of the review.

As the government made clear at the time, it was completely unacceptable that thousands of homes were left without power for so long, which is why a specific review into how network operators responded to Storm Arwen was launched to identify lessons and recommendations for the management of future power disruption events.